Shipping policy
Order processing
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after our daily cutoff, on weekends, or on holidays begin processing the next business day. You'll receive a confirmation email with tracking once your order has shipped.
During sales, new releases, or peak periods, processing may take a little longer. We'll always get your order out as quickly as we can.
Shipping rates & delivery estimates
Shipping rates are calculated and shown at checkout before you pay, based on your location and the size of your order.
We offer free standard shipping on all orders over $100
Estimated delivery times after your order ships:
- Standard (domestic): 3–7 business days
- Expedited (domestic): 1–3 business days
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or other factors outside our control.
Shipping destinations
We currently ship to the United States only. If your country isn't available at checkout, contact us at Info@refinedhumidors.com and we'll see what we can do.
International shipping
For international orders, duties, taxes, and customs fees are set by the destination country and are the customer's responsibility. These charges are not included in your order total or shipping cost and are collected separately by the carrier or customs authority. Please review your country's import rules before ordering, as we're unable to predict these charges.
International delivery times vary by destination and customs processing, but typically run 7–21 business days after dispatch.
Order tracking
Once your order ships, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to update after you receive it.
Lost, delayed, or damaged shipments
If your tracking shows no movement for an extended period, or your order arrives damaged, contact us at Info@refinedhumidors.com and we'll help resolve it. For damaged shipments, please keep all packaging and send us photos so we can file a claim with the carrier and make it right.
We are not responsible for delays once a package is in the carrier's hands, but we'll always do our best to help track it down.
Incorrect or incomplete addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an address entered incorrectly. If you spot a mistake, contact us right away at Info@refinedhumidors.com — if your order hasn't shipped yet, we'll correct it.
Questions
For any shipping questions, reach us any time at Info@refinedhumidors.com.