Refund policy

Returns

We offer a 30-day return policy — you have 30 days from the day you receive your item to request a return.

To be eligible for a return, your item must be in the same condition you received it: unused, with all original packaging, protective materials, and any included accessories.

To start a return, contact us at Info@refinedhumidors.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.

If you have any questions about a return, you can reach us any time at Info@refinedhumidors.com.

Return shipping

If your item arrives defective, damaged, or incorrect, we cover return shipping and will provide a prepaid return label. For all other returns (for example, a change of mind), return shipping is the customer's responsibility.

Change-of-mind returns may be subject to a 15% restocking fee to cover inspection and repackaging. This fee is deducted from your refund and does not apply to items that are defective, damaged, or incorrect.

Damages and issues

Please inspect your order as soon as it arrives and contact us immediately if your item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

For safety reasons, we cannot accept returns on flammable or hazardous materials, including butane and lighter fluid. We also cannot accept returns on sale items or gift cards.

If you're unsure whether your item qualifies for a return, please get in touch before sending anything back.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of receiving it, for any reason and without justification.

You are entitled to handle and inspect the item as you would in a shop. To receive a full refund, the item should be returned in resalable condition with its original packaging and your proof of purchase. We may reduce your refund to reflect any loss in value resulting from handling beyond what is necessary to inspect the item.

Refunds

Once we have received and inspected your return, we'll let you know whether your refund has been approved. If approved, we'll refund your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at Info@refinedhumidors.com.